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Customer Account Manager – Mackay

Commercial HVAC Customer Account Manager Customer Service

Reporting to the Regional Manager – NQ & CQ, you will be responsible for managing a variety of customer accounts and a team of mechanical service technicians in the CQ region including Mackay, Rockhampton and Gladstone, ensuring all contractual requirements are delivered upon to a high standard. Some of key responsibilities include but are not limited to:

  • Managing customer accounts and service delivery
  • Leading and managing a small team of field service technicians
  • Planning and overseeing job scheduling, resourcing, and performance
  • Achieving revenue, gross margin, and other financial targets
  • Identifying opportunities for improvement and growth
  • Building strong, lasting customer relationships

What makes you stand out

Ideal candidates will have proven experience providing both excellent customer service and employee management within an HVAC&R Service environment, and;

  • Have strong communication and customer service skills
  • Display leadership qualities to effectively manage a team of HVAC&R tradespeople
  • Be conscientious, with an ability to manage both internal and external facing elements of their role
  • Financial literacy: interpreting budgets, forecasts, and trends
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The Company Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea

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